FAQ: Health & HIV

In case of emergency, where can I find help? [1]
How does medical care work in Germany? [2]
If I assume that I have just been infected with HIV, where can I find help? [3]
Where can I find information about HIV and AIDS? [4]
Where can I get help if I lost or forgot my HIV medicine? [5]
Are there any entry restrictions for people with HIV and AIDS? [6]

In case of emergency, where can I find help?

In Germany, there is a emergency hotline: 112. Specially trained employees answer your call, take care of your concern or forward you to the adequate emergency medical service  (ambulance, fire department or police). Callers have to identify themselves. This means that you have to state your name, address and phone number. If you called 112 accidentally, please don´t hang up! Tell the employee that everything is fine. Otherwise he or she has to send an EMS to check. In Germany, calling 112 is only possible if you have a valid SIM card.
During the competitions, you can aproach our volunteers at any time. They know the most important emergency numbers and support you contacting if necessary.

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How does medical care work in Germany?

In case of sudden illness or accidents, citizens oft he European Union (EU) have the right to receive free or at least cheaper primary care. Presenting your European Health Insurance Card (EHIC) guarantees you a complete refund or absorption of all costs. Please don´t forget to provide your EHIC or an accordant document!
Guests from non-EU countries should contract a private travel health insurance. Costs for medical treatments have to be payed cash and will be refunded afterwards in your home country. Paying a doctor´s bill by credit card is not possible.
During off-office hours, in other words at night and at the weekends, the „Aerztliche Notrufzentrale“ (phone number: 0049 (0) 1805 044100) or the „Zahnaerztliche Notrufzentrale“ (0049 (0) 1805 986700) will help you.

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If I assume that I have just been infected with HIV, where can I find help?

Things can go wrong. The condom is burst or it fell off while having sex or one just lost one´s mind? If your sex partner had AIDS, a so called „PEP“ can be reasonable. Medicine against HIV will most likely prevent the virus penetrating into your body. You should start the PEP as soon as possible (within 24 hours after the infection if possible, not later than 72 hours after the infection). In any case, call the University Hospital of Cologne immediately (phone number: 0049 (0) 221 4786236). You can find more information on www.aidshilfe.de. [9]

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Where can I find information about HIV and AIDS?

If you have any other questions, feel free to contact one of our „Fairplay“ teams. They are present at the venues, the parties and the villages. You will identify them by their black and white outfits with the „Fairplay“ emblem. You can also call our hotline on the number 0049 (0) 180 33 19411 (Monday to Friday between 9 AM and 9 PM and Sunday from 12 to 2 PM. 0,09 € per minute from land lines. Prices for mobile phones vary up to 0,42 €).

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Where can I get help if I lost or forgot my HIV medicine?

If you lost your HIV medicine during your stay in Germany, you should also call our hotline on 0049 (0) 180 33 19411. We help you to find a replacement by choosing  the accordant doctor or pharmacy. In this case, you should have travel medical insurance, too. But in any case, we can find a solution for your problem. One important condition is a confirmed document of all the medicine you need. Don´t forget to bring the exact product name and dosing!

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Are there any entry restrictions for people with HIV and AIDS?

There are no restrictions in Germany. All needed medicine can be brought problem-free. Approved medicine can be bought or ordered at specialized pharmacies. If you are not sure whether your medicine is approved and available in Germany, please get information at your doctor.

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